Why customer advocacy matters
Customers trust other customers more than they trust ads. According to a Harvard Business Review analysis of more than 10 million consumers, referrals make up only 20% of new customers but drive 72% of the profits they generate. Yet most brands have no structured way to find, mobilize, or reward the customers willing to make that recommendation.
Fielo's Customer Advocacy solution fixes that by helping you identify your most loyal customers and turn them into active advocates.Instead of hoping loyal customers speak up, you give them an easy, incentivized way to do it.
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