Privacy policy

Your privacy is important to us. It is Fielo's policy to respect your privacy regarding any information we may collect from you across our website and other sites we own and operate. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

We don’t share any personally identifying information publicly or with third parties, except when required by law. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our website will be regarded as an acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 01 January 2024.

Data protection promise

At Fielo, your privacy is critically important to us. We always adhere to the following data protection principles

Accountability

We are responsible for the protection of Personal Information entrusted to us.

Accountability

We are responsible for the protection of Personal Information entrusted to us.

Transparency and control

We don’t ask for your personal information unless we need it to provide you with a service or product. We inform customers when we collect their Personal Information and we honor their preferences for contacting them.

Transparency and control

We don’t ask for your personal information unless we need it to provide you with a service or product. We inform customers when we collect their Personal Information and we honor their preferences for contacting them.

Third Parties processing our information

We choose trustworthy vendors and suppliers to process our Personal Information and we require them to commit to adequate privacy and data security standards. We require our partners to commit to privacy policies and standards that we consider adequate.

Third Parties processing our information

We choose trustworthy vendors and suppliers to process our Personal Information and we require them to commit to adequate privacy and data security standards. We require our partners to commit to privacy policies and standards that we consider adequate.

Privacy and security by design

We apply privacy requirements and the principles of our Privacy Policies when designing our products and when implementing new technologies internally. We implement technical, organizational, and physical security measures to ensure an appropriate level of security of the Personal Information we process.

Privacy and security by design

We apply privacy requirements and the principles of our Privacy Policies when designing our products and when implementing new technologies internally. We implement technical, organizational, and physical security measures to ensure an appropriate level of security of the Personal Information we process.

Our privacy policy in detail

Learn about our commitment to data protection and keeping you safe. If you want to further details, download our privacy policies in full.