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  • Sales behaviors
  • Marketing behaviors
  • Learning behaviors
  • Customer experience behaviors

 

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Sales Behaviors

Forecasts

  • Forecast submission
  • Forecast accuracy

Orders

  • Order size
  • Order quantity
  • Order frequency

Opportunities

  • Opportunity size
  • Cross-sell/upsell
  • Demos
  • Close time
  • Closed/won

Quotes

  • Quote size
  • Discount Acceptance

Solutions

  • Number of solutions created
  • Number of times used

Marketing Behaviors

Content Distribution

  • Number of views
  • Number of shares

Campaigns

  • Number of campaigns
  • Investment
  • Number of opportunities

Lead Development

  • Time of first follow-up
  • Lead quality

MDF Utilization

  • Total investment
  • Investment as a percentage of budget
  • How used

Leads

  • Number of leads

  • Number of conversions

Social Advocacy

  • Number of posts
  • Number of comments
  • Number of likes
  • Reviewed/resolved

Learning Behaviors

Training

  • Number of courses completed
  • Couse levels Investment

Certifications

  • Number of certifications
  • Number of certified professionals

Customer Service Behaviors

Service Appointments

  • Number of appointments
  • Duration
  • Due date met

Cases / Tickets

  • Number of cases
  • Escalations
  • Close time
  • Closed

Maintenance Plans

  • Number of plans
  • Generation time
  • Time between work orders

Work Orders

  • Duration
  • Discount
  • Closed

Service Contracts

  • Discount

  • Term

  • Total price

Engagement Behaviors

Event Attendance

  • Attended

  • Number of attendees

Chatter Activity

  • Number of posts
  • Number of comments
  • Number of likes
  • Influence rank

Ideas

  • Number of ideas

  • Number of comments

  • Vote score

Surveys

Survey completion

Business Plans

  • Business plan submission
  • Plan targets met

Skills

Number of skill mapping modules

 

Portal Activity

  • Number of logins
  • Number of visitors
  • Total portal time

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